Freight Forwarding Operator

We are looking for an experienced Freight Forwarding Operator to join our Team in our Basildon office.

Job type:
Permanent, full time

Working Hours:

Monday – Friday 08.30 hours – 17.30 hours – one-hour unpaid lunch

Salary: £28,000.00 - £30,000.00 per annum (salary negotiable, depending on experience)
About the role

Key Responsibilities:

Understand and execute the departments vision of good business development in order to ensure outstanding customer services to clients

Maintain the operations system ensuring customer bookings are accurately recorded

Maintain regular communication with sales teams reporting new sales leads and handover of shipments

Create new and maintain current SOPs for the department

Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format

Implement and improve new efficiencies in customer workflow in conjunction with line manager

Maintain key accounts and ensure general enquiries are expedited

Update the CRM ensuring spot quotations are entered on to the system

Gain feedback where possible and follow up enquiries

Deal with customer/client complaints are expedited in the agreed timeline in accordance with SOPsAid Credit Control with collection of overdue payments from suppliers/clients

Ensure customer due diligence checks are completed for new customers

Maintain at all times high standards of personal quality, Health & safety and professionalism and actively promote all company policies and procedures

Represent the company in the best possible light at all times

Ensure to oversee client management and sub-contractor management in line with polices, practices and procedures

Ensure all financial transactions in compliance with Alpi organisational policy and procedures, legal requirements, and good practice guidelines

Ensure to carry out processes, practices in line with policies, practices, and procedures

Ensure customer Bookings are accurately taken & entered operations system, International, National and cross trade

Provide customers with accurate and cost-effective quotations within a timely fashion

Confirm quotations received by email (within half an hour)
Booking consignments with third party contractors

Quoting cross trade consignments

Booking deliveries in with customers

Liaising with suppliers / Origin Offices Build strong relationships with customers

Invoicing and Administration Skills, Experience and Competencies Knowledge of road freight market rates and services, ability to quote  able to prioritise own workload but also be able to work as part of a  fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.

Have excellent communication skills over the telephone and e-mail.

Have experience with Excel reporting.

Have good team working skills.

Have good understanding of logistics processes and procedures.

Ability to work as part of a team as well and being confident independently

Demonstratable working administrative background

Must have analytical skills, with a high level of detail

Benefits that support you Working at ALPI UK comes with a range of benefits designed to support your wellbeing, financial future and life outside of work, including:20 days' annual leave plus bank holidays

Loyalty holiday scheme, awarding 1 additional day's annual leave for each completed year of service, up to a maximum of 5 additional days Milestone Day, an additional paid day off to celebrate a meaningful personal occasion of your choice

Enhanced pension contributions, increasing to a 9% employer contribution after 1 years’ service

Free annual pension and investment review with our independent financial adviser

Death in Service benefit equivalent to 3 times your annual salary after 6 months' service

Private Medical Insurance after 1 years’ service (subject to application and scheme eligibility)
Employee Assistance Programme (EAP) for you and eligible family members

Access to our employee discounts and benefits platform

About UsALPI UK is part of the Albini & Pitigliani Group, an international freight forwarding and logistics organisation with a history spanning more than 80 years. Established in Italy, the…