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Facilities Helpdesk Leader: Customer-Centric Ops
Job in
Basildon, Essex County, SS14, England, UK
Listed on 2026-08-20
Listing for:
CBW Staffing Solutions
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
CBW Staffing Solutions is seeking a Facilities Helpdesk Manager for its Basildon operation, delivering a professional, customer-focused helpdesk service. The role demands leadership to drive performance, manage escalations and ensure adherence to KPIs and SLAs within a busy office-based environment.
You will oversee reactive and planned maintenance, coordinate contractors, and develop the team to maintain high service levels. A focus on communication and continuous improvement is essential.
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