Customer Operations Leader: Drive Helpdesk Excellence
Job in
Basildon, Essex County, SS14, England, UK
Listed on 2026-08-23
Listing for:
Buchan and London Recruitment
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Buchan and London Recruitment is partnering with a busy Basildon operation to recruit a Customer Operations Manager who will lead a busy Helpdesk, own service delivery, and drive customer satisfaction across key accounts.
You will develop a high‑performing team, manage relationships with customers, monitor KPI and SLA performance, take ownership of escalations, and champion process improvement to support growth and operational excellence in a fast‑paced environment.
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