Software Data Services Customer Success Manager

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Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday. Additional hours may be required based on business needs.
Location: Hybrid working - 3 days onsite at Dunton office SS15
Salary: £30,000 per annum plus annual performance bonus and comprehensive benefits package.

Drive your career forward with Percepta and join the people powering the world’s leading automotive customer experiences. As a Software Data Services Customer Success Manager working hybrid in Dunton, Essex, you will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of our award-winning, people-first culture.

Support Data Services customers by driving product adoption, resolving issues, and delivering an excellent customer experience throughout the customer lifecycle. Working closely with customers, dealers, sales teams, and technical stakeholders, you will help maximise customer value, retention, and satisfaction.

• Build strong customer relationships through proactive engagement and support.
• Guide customers through onboarding, adoption, and best practices.
• Manage customer enquiries, troubleshooting, and escalations.
• Collaborate with technical and internal teams to resolve issues.
• Identify customer risks and opportunities to improve retention.
• Support reporting, invoicing, account administration, and collections activity.
• Maintain accurate customer records and CRM data.
• Contribute to continuous improvement and knowledge sharing initiatives.

• Experience in customer service, customer success, or a similar customer-facing role.
• Experience using CRM systems, databases, and Microsoft Office.
• Strong relationship-building and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and organisational skills.
• Customer-focused with excellent attention to detail and accountability.
• Ability to work independently and collaboratively.
• Fluent English language skills.

• 22 Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)

As a Software Data Services Customer Success Manager, you'll help customers maximise the value of their connected vehicle solutions through onboarding, product adoption, account support, and issue resolution. You'll work closely with customers and internal teams to deliver an outstanding customer experience, improve retention, and drive long-term success. This fast-paced role offers a mix of customer relationship management, problem-solving, and cross-functional collaboration, giving you the opportunity to make a real impact on both customer satisfaction and business growth.

Esta blished in 2000 as a TTEC joint venture, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room…