Resident Complaints & Service Improvement Lead
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Service Rep
Vivid Resourcing Ltd is seeking an experienced Complaints Investigator to manage Stage 1 and Stage 2 housing complaints, using tenancy records, repairs history and policies to form evidence-based conclusions. You will write clear, empathetic responses and act as the main contact for residents, coordinating Ombudsman submissions and driving service improvements by identifying trends and remedies.
The role requires strong knowledge of Housing Ombudsman Code, housing legislation, and proficient
This role, Resident Complaints & Service Improvement Lead at Vivid Resourcing Ltd, could be your next opportunity.
Our organisation is growing, and we are hiring a Resident Complaints & Service Improvement Lead in Basildon, England, United Kingdom.
This role is for the Resident Complaints & Service Improvement Lead role at Vivid Resourcing Ltd.
We are seeking a motivated Resident Complaints & Service Improvement Lead to join Vivid Resourcing Ltd in Basildon, England, United Kingdom.
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