Wealth Platform Customer Services Specialist - PASPIRQ Job Basildon area,England UK,Entertainment & Gaming

Overall Responsibilities

To deliver client services function through inbound calls, outbound calls and email / tickets to customers using the platform.

Specific Duties

To provide an effective and efficient service to internal and external customers through multiple communication channels
To engender a culture of pride, commitment and dedication to deliver a truly outstanding level of Customer Experience in every aspect of their role
Making outbound calls to improve the service or capture more information as required
Achieve SLAs and Key Performance Indicators, both in terms of quality, productivity and accuracy of information given to the Customer.
To commit to personally putting the Customer first and always providing excellent customer service.
Develop an understanding of all client profiles/products to be able to deliver an outstanding customer service
Must actively seek & respond to feedback. Use service failures both internally & externally as an educator to improve our process, procedures & overall service to the customer
Attend and contribute at regular team meetings and scrums
Assist in the planning and implementation of agreed initiatives/process changes, as directed by your line Manager
Be flexible and adaptable at all times in response to the challenging, changing environment.

Additional Duties

Ensure the highest level of Customer Service and professionalism is provided at all times, by building and sustaining key internal relationships
To ensure SS&C platform Solutions operationally meet and exceed business requirements and client expectations. Continually innovate and collaborate with internal and external stakeholders
A flexible attitude at all times in response to visiting client locations
Suggest system enhancements and procedural improvements
Maintain an approachable and visible persona at all times, assisting drive for excellence through quality and productivity.
Employees are expected to exercise due care and diligence, ensuring the areas the incumbent is responsible for are organised and controlled
Employees are required to observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
Strives to achieve & exceed targets, sharing best practices throughout
Pursues and takes responsibility for personal development, To comply with the regulatory regimes in which SS&C operates (Data Protection, Financial Crime Prevention regulations and CASS)
To attend required training
Ensure all activities are undertaken in accordance with procedures & controls, and that any changes to activities implications are considered
To provide feedback with regards to the effectiveness of procedures, controls and MI, including contributing to the annual review of procedures

Quality

All employees are accountable for the delivery of a Quality service that meets drivers for excellence in all their work activities
To be quality driven, aiming for 100% accuracy and timeliness of delivery
To provide a quality service and meet expectation of the customer (internal and external)
To review processes and practices within your role to propose change and improvement where individual and team performance are being affected
To observe the standards of market, business and personal conduct and demonstrate integrity in your execution of duties
To communicate and promote the corporate values to reinforce and support a consistent level of quality

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Background

Checks

All offers of employment at SS&C are subject to background verification checks, including 5-year employment history, proof of eligibility to work in hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its…