2nd/3rd Line Support Engineer - Modern Workplace
Job in
Basildon, Essex County, SS14, England, UK
Listed on 2026-02-18
Listing for:
TSR Select
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Systems Engineer
Job Description & How to Apply Below
Company:
Managed Service Provider: 150 staff – 70+ Engineers - £60million Turnover
Location:
Basildon (Hybrid)
A 2nd Line IT Engineer acts as an escalation point for complex technical issues (via remote or on-site support)
- Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers
- System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks
- Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers
- User Support: Providing direct technical support (face-to-face or remote) for user issues
- Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents
- Technical
Skills:
Proficiency with Windows Server, Entra , Microsoft 365, networking protocols (DNS, DHCP), and hardware diagnostics
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