Desktop Support Technician

Job Summary

We are seeking a English‑speaking IT support technician with strong customer service skills to deliver face‑to‑face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Note:
Candidates must be eligible to work in United Kingdom.

• Deliver direct, in‑person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools.
• Provide walk‑up and deskside support within the designated coverage area.
• Conduct triage and troubleshooting
  , offer guidance, and develop solutions for common challenges with office software and tools.
• Collaborate with internal IT teams to ensure effective problem resolution and root‑cause analysis.
• Manage customer queues and maintain accurate support documentation.
• Identify and escalate issues proactively to the Tech Lounge Lead.
• Contribute ideas to prevent recurring incidents and improve overall employee productivity.
• Promote a culture of continuous learning and knowledge sharing.
• Ensure a world‑class support experience with a strong focus on quality and customer satisfaction.

• Respond to user inquiries related to hardware, software, and networking.
• Set up and configure equipment, including operating systems and applications.
• Perform remote and on‑site troubleshooting.
• Maintain detailed records of technical issues and resolutions.
• Apply software updates and security patches.
• Provide clear, user‑friendly instructions and support.

• Fluency in English (spoken and written) is mandatory.
• Proven experience in a Desktop Support Engineer or similar IT support role.
• Hands‑on expertise with Windows, Linux, and macOS
  .
• Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software.
• Excellent problem‑solving and communication skills.
• Customer‑focused mindset with the ability to multitask effectively.
• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.