Data Analyst and Technical Support Coordinator

Data Analyst & Technical Support Coordinator

Basildon | Hybrid Working | Fixed-Term Contract Until March 2027 |

Monday to Friday 37.5hrs pw

Salary ranging from £37,000 £ 43,000PA

Are you a data-driven problem solver with a passion for analysis, reporting, and delivering exceptional support? Do you enjoy turning complex data into meaningful insights while collaborating with a dynamic team? If so, this could be the perfect opportunity for you.

We're looking for a Data Analyst & Technical Support Coordinator to join a busy and supportive team in Basildon. This varied role combines data analysis, reporting, technical administration, and customer support coordination.

What You'll Be Doing

• Managing and progressing technical support cases through Microsoft Dynamics
• Working closely with workshops and stakeholders to drive case resolution
• Producing KPI reports and analysing performance trends
• Creating, maintaining, and enhancing Qlik Sense and Power BI dashboards
• Analysing data from multiple sources to provide actionable business insights
• Monitoring recall campaign performance and reporting progress to management
• Supporting quality reporting processes and liaising with production plants
• Managing pipeline orders, back-orders, and dispatch issues
• Res...