Workshop Apprentice IT

About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, Power Apps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Are you passionate about technology and keen to build a career in IT? We're looking for a motivated and enthusiastic Workshop Apprentice to join our growing team.

This is an exciting opportunity to gain hands-on experience working with a wide range of IT equipment while completing a recognised apprenticeship programme. You'll work alongside experienced engineers, learning how to build, configure, test, repair, and prepare devices for customer deployments and business use.

As a Workshop Apprentice, you'll support the day-to-day activities of our workshop whilst developing valuable technical skills and industry knowledge. You'll receive practical training and mentoring from experienced engineers and gain exposure to a broad range of IT hardware, software, and deployment processes.

This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.

• Assisting with the build, configuration, and testing of laptops, desktops, servers, printers, and other IT equipment.
• Learning how to install operating systems, software applications, and updates.
• Supporting device imaging and deployment preparation activities.
• Carrying out quality checks to ensure devices are ready for customer use.
• Preparing equipment for delivery, installation, or collection.

• Supporting the day-to-day running of the workshop.
• Assisting with equipment booking-in and booking-out procedures.
• Helping maintain accurate records of devices and assets.
• Learning workshop processes and best practices.
• Maintaining a tidy, organised, and safe working environment.

• Learning how to diagnose and troubleshoot hardware issues.
• Supporting engineers with repairs and component replacements.
• Recording repair work and technical findings accurately.
• Escalating complex issues to senior team members when required.

• Assisting with receiving and checking supplier deliveries.
• Supporting stock management and inventory activities.
• Helping track IT equipment throughout the build and deployment process.
• Supporting stock audits and asset management tasks.

• Working closely with Workshop Engineers, Service Desk teams, Projects, and Procurement.
• Participating in apprenticeship learning and development activities.
• Building technical knowledge through practical experience and formal training.
• Developing strong communication, organisation, and customer service skills.

• A genuine interest in technology and IT.
• Enthusiasm to learn and develop new skills.
• Good attention to detail and the ability to follow instructions.
• Strong organisational and time management skills.
• A positive attitude and willingness to work as part of a team.
• Good verbal and written communication skills.
  
  Basic computer literacy and familiarity with Microsoft Windows.
• Commitment to completing the apprenticeship programme.

• GCSEs (or equivalent) including Maths and English.
• IT-related studies, qualifications, or coursework.
• Experience building, upgrading, or repairing computers as a hobby or through education.
• Familiarity with Microsoft 365 applications.
• Previous work experience, volunteering, or customer service experience.

• A recognised IT apprenticeship qualification.
• Hands-on experience in a professional IT environment.
• Training and mentoring from experienced engineers.
• Exposure to enterprise IT hardware and technologies