Service Desk Analyst

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Vacancy Reference peabodygroup/TP/1231/1367

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Service Desk Analyst – Deliver Outstanding IT Support

Are you passionate about technology and great customer service? As a Service Desk Analyst
, you'll be the first point of contact for IT support across Peabody, helping colleagues resolve technical issues and ensuring they receive a smooth and efficient service.

Working as part of our Service Desk team, you'll manage incidents and service requests, troubleshoot technical issues and work closely with wider IT teams to keep services running effectively.

• Provide first-line technical support and resolve incidents and service requests within agreed SLAs.
• Troubleshoot hardware, software and system issues, escalating where appropriate.
• Maintain accurate records and updates within the IT Service Management (ITSM) system.
• Work closely with colleagues and third-party suppliers to deliver excellent customer service and support.

• Experience working in a Service Desk, IT Support or Helpdesk environment.
• Strong knowledge of Microsoft desktop environments, Active Directory and general IT troubleshooting.
• Excellent customer service, communication and problem-solving skills.
• Relevant certifications such as CompTIA, ITIL Foundation or Service Desk Institute (SDI)are desirable.

When you join Peabody, you're joining a team guided by our values:

Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

More information on our benefits

We reserve the right to close this advert early if we receive sufficient applications to progress to the next stage of the recruitment process.