More jobs:
Technical Customer Support Coordinator
Job in
Basildon, Essex County, SS14, England, UK
Listed on 2026-09-22
Listing for:
One to One personnel Limited
Full Time, Seasonal/Temporary
position Listed on 2026-09-22
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Technical Customer Support Coordinator
Basildon | Full Time | Temporary until March 2027 | Hybrid
We are seeking a proactive and organised Technical Customer Support Coordinator to join a busy Customer Service Technical Support Team, providing administrative, reporting and customer service support across Technical Support and Parts Distribution. This is a full time temporary position offering a varied role within a fast-paced and collaborative environment.
Key Responsibilities:- Provide administrative support to the Technical Support & Parts Distribution Teams.
- Create KPI reports, analyse trends and identify improvement opportunities.
- Develop and maintain dashboards and performance reports.
- Manage and analyse data, ensuring accuracy and consistency.
- Monitor recall campaigns and provide weekly updates to management.
- Follow up on quality reports and coordinate updates with production teams.
- Manage dealer core returns and ensure outstanding payments are processed.
- Manage back-orders, stuck orders and late dispatches.
- Resolve finance invoice queries with dealers and internal teams.
- Prepare, maintain and distribute daily Excel reports.
- Manage delivery and collection queries between dealers and carriers.
- Liaise with Technical Support, Parts, Logistics, Sales and dealer network teams.
- Previous customer service, administration or technical support experience.
- Strong Microsoft Office skills, particularly Excel.
- Experience using Qlik Sense and/or DMS systems is desirable.
- Experience with data management and analysis.
- Excellent written and verbal communication skills.
- Strong B2B customer service skills.
- Proactive, self-motivated and confident working under pressure.
- Able to work independently and as part of a team.
- Strong attention to detail and organisational skills.
- Basic understanding of the automotive industry.
- Full-time Temporary until March 2027
- Monday–Friday 37.5 hours a week
- Office based with hybrid working (on site on a Tuesday)
- Fast-paced and varied working environment
- Collaborative and supportive team
- Opportunity for continuous learning and development
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×