Marketplace Executive

Overview

At The Underfloor Heating Store, we don’t just sell heating solutions; we make homes and businesses more comfortable, sustainable, and enjoyable. As a leading provider of innovative energy‑efficient systems, we pride ourselves on expert advice and exceptional five‑star service.

We are part of the Highbourne Group, a community where everyone is welcome. We don’t want you to just ‘fit’ our culture; we want you to enrich it. If you are a proactive, commercially aware digital professional looking to grow within an award‑winning team, we want to hear from you.

As our Marketplaces Executive, you will be at the heart of our digital growth. You’ll support the day‑to‑day operations and expansion of our product listings across major third‑party platforms including Amazon, eBay, and B&Q.

This is a hands‑on role where you will drive visibility and conversion by mastering marketplace algorithms and ensuring a seamless customer journey. You will be the expert navigating the nuances of different channels to ensure we remain the customer’s first choice.

• Create, manage, and optimise high‑quality product content (titles, imagery, and A+ content) across Amazon, eBay, and other marketplaces.
• Track and improve critical metrics such as Buy Box %, conversion rates, and customer reviews.
• Act quickly to resolve listing errors, policy violations, and customer queries to maintain account health.
• Work closely with eCommerce, Marketing, and Logistics teams to coordinate pricing, stock levels, and promotional campaigns.
• Support the onboarding of new marketplace platforms and manage product feeds (CSV/bulk uploads) to expand our multichannel footprint.
• Assist the commercial team with competitor analysis and performance reporting to identify new opportunities.

This role is Hybrid working, you will need to be located within a reasonable distance of the head office in Basildon.

• 2+ years of experience managing Amazon Seller Central and eBay accounts.
• Strong understanding of Marketplace SEO, A+ content, and Buy Box dynamics.
• Proven ability to manage large product catalogues and troubleshoot listing errors.
• Excellent written and verbal communication skills.
• Familiarity with Mirakl (for platforms like B&Q).
• Experience with other marketplaces such as Wayfair, Toolstation, or Mano Mano.

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.