Telesales Consultant

Job Title

Telesales Consultant

A successful Telesales Representative at Fiserv connects with business customers by phone to protect and grow revenue while delivering exceptional client experiences. You will represent our partner-in-possibility culture—working collaboratively, acting with integrity, and driving measurable outcomes. You’ll thrive in a fast-paced, KPI-driven team that takes pride in being #Fiserv Proud and in helping clients focus on life, not financial services.

• Conduct inbound and outbound B2B sales calls, maintaining high daily call volumes (50+ calls/day).
• Drive attainment of revenue targets.
• Identify and pursue cross-sell opportunities, promoting value-add solutions such as Clover from Fiserv, Payment Gateway, and DCC.
• Overcome objections and negotiate terms using effective questioning techniques.
• Maintain accurate customer records and ensure timely, error-free completion of applications.
• Coordinate with underwriting, operations, and account teams to satisfy client requirements.
• Support business lead initiatives, scheme rules, and industry compliance matters.

• Demonstrated high-volume telephone selling capability with consistent KPI and SLA focus (e.g. 50+ calls/day and target-driven outcomes).
• Strong negotiation, objection-handling, and closing skills with measurable conversion focus.
• Excellent verbal communication and relationship-building skills for B2B engagements.
• Proven organization, time management, and attention to detail for accurate application processing.
• Proficiency with CRM systems and call-logging tools (e.g., Salesforce or similar) and comfort with metrics-driven dashboards.

• Background in inside sales or telesales environments.
• Familiarity with merchant acquiring, payments, or financial services.
• Experience promoting Clover from Fiserv, payment gateways, or DCC solutions.
• Knowledge of card scheme rules, compliance requirements, or merchant onboarding processes.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.