Sales Coordinator

Position:
Sales Coordinator

Directly reports to:
Branch Manager

Monday - Thursday 8am - 5pm, Friday 8am - 4pm, with 1-hour for lunch

Job purpose

Primarily to provide effective sales coordination & business administration duties for our clients

business. To ensure the smooth and efficient running of the branch with duties including but not be restricted too; the processing of customers orders / enquiries, purchasing stock items as necessary, liaising with other departments for credit control and product availability & delivery coordination, customer services, general office duties and generally working within the systems laid down by the Company. To also maximise and further develop the clients business opportunities within the region in conjunction with your Branch Manager and Regional Business Development Manager.

Key responsibilities

1. At all times; to adopt, encourage and enforce the clients core values and principles.

2. To receive and accurately process in accordance with Company procedures, customer’s orders / enquiries, progressing them to completion and to the complete satisfaction of the customer.

3. To purchase as necessary, from both internal / external suppliers and in accordance with the Company’s purchasing guide, all items required to fulfil a customer’s order.

4. To liaise with other branches on items of stock transfers, both inwards and outwards, at all times attempting to keep these to a minimum.

5. To liaise with other branches / departments on stock transfers / transferred orders, keeping the customer informed at all times.

6. To accurately quote transport costs utilising both internal and external transportation and at all times attempting to maximise recovery of these costs.

7. To liaise with your BM / other branches on customer delivery requirements to ensure the efficient and cost effective transportation of sales orders.

8. To keep customers informed at all times on items such as delivery, shortages and completions, ensuring complete customer satisfaction.

9. To liaise with your regional Business Development Manager & Branch Manager regarding the pricing of quotations.

10. At all times and in conjunction with your regional Business Development Manager & Branch Manager, maximise sales opportunities and business development within your area.

11. To develop sales through “up / add on” selling at every opportunity.

12. At all times and in conjunction with your regional Business Development Manager & BM, promote the clients products and services.

13. To ensure that all discount changes (within the current maximum discount structure) are amended on the system in accordance with Company procedures.

14. To liaise with your BM on items of low stock to ensure that correct stock levels can be maintained.

15. To liaise with the Company’s Credit Control department on all items relating to customers credit accounts and trade counter cash sales.

16. To complete daily duties in accordance with company procedures. Such duties shall include but not limited too; dispatching, filing, updating “ship & dispatch” dates, completion of other general office duties, quotation chasing and quotation log updating 17. To complete on time all month end procedures, ensuring that all necessary items are fulfilled, in order that the accounts department can correctly complete their duties.

18. To accurately handle cash and credit card payments associated with trade counter sales and to process such sales in accordance with Company procedures. Accurately record methods & amounts of payments on the appropriate report forms for accurate and correct reporting to the Credit Control department.

19. To become familiar with all aspects of the Company’s Axapta computer system that relates to your position.

20. To…