Receptionist, Administrative​/Clerical

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, offering exceptional care across their growing network of over 100 homes. They are passionate about creating meaningful experiences for their residents and team members, and believe in the values of caring, supportive, honest, respectful and accountable.

The Receptionist role at Avery Healthcare involves providing professional, high‑quality customer service as the first point of contact within the home, as well as a range of administrative services such as answering the telephone, redirecting calls, maintaining databases, and providing administrative assistance to the General Manager. The ideal candidate will have excellent communication skills, be confident in using computers, and have a positive, friendly, and welcoming attitude.

Avery Healthcare is a leading provider of luxury elderly care homes in the UK, with a vision of 'creating meaningful lives together'. They are committed to offering exceptional care and creating a supportive and inspiring environment where employees feel valued and empowered.

Package

Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day – your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.

And as part of our close‑knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high‑quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception‑related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

At Avery, we're not just one of the UK's largest providers of luxury elderly care homes; we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day.

Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

• The ideal candidate should have excellent communication skills, both verbal and written, be confident in using computers, and have a positive, friendly, and welcoming attitude. Previous exposure to problem‑solving and client complaints is also desirable.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.