Service Coordinator

What Are We Looking For? Due to continued growth, WES, part of the RSE Group, is looking for a Service Coordinator to join the business on a permanent basis, to support the Service team delivering work for key clients in the Water industry. You will be involved in assisting with all administrative duties to support the wider team, including coordinating project schedules, managing documentation, and liaising with engineers and customers.

Some of Your Key

Duties Include:

Coordinate the scheduling of service visits, callouts, and minor works alongside the Service Support Manager. Liaise with customers to confirm job requirements, site access arrangements, and appointment times. Prepare RAMS documentation, job sheets, and all necessary paperwork for engineer visits. Generate and issue detailed service reports using Service Engineers field notes and photographs. Maintain accurate internal records, including service schedules, job progress, tool allocation, and vehicle logs.

Handle incoming phone calls and emails, ensuring enquiries are directed to the appropriate team member. Assist with job handovers, site-related queries, and the completion of follow-up documentation.