Admin Assistant

Admin Assistant – 15 hours

The closing date is 09 March 2026

* Please note that we will be moving location in April and the new address is going to be Eastleigh Health centre, Newtown Rd., Eastleigh SO50 9AG

This role is part of our Solent Cluster and there may be the requirement to work at our Portsmouth and Basingstoke Units to cover sickness and annual leave

Do you enjoy working within a busy office or reception environment, where no two days are the same?

Do you have experience of general administrative procedures?

About the role:

We are looking for an experienced Admin Assistant to join our unit in Southampton. As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care.

This is a 15 hours per week role working on Monday and Tuesday. A detailed shift pattern can be found below in the further information section.

About You:

You will have strong experience of working within an office environment, having carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.

Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client's episode of care.

Monitor, edit and amend appointment list, using the BPAS booking system, informing clients if changes to their appointment become necessary.

Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.

We are also looking for:

• Experience of dealing face to face with clients who may be angry or upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and an effective team player.

British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Working with us - benefits include:

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• My Mind Pal  mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work-life balance

Safeguarding, Equality & Diversity:

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.

Further Information:

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary: £23,886 – £26,910 per annum pro rata (£12.76 – £14.38 per hour).…