Receptionist - Sexual Health and HIV Service

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

The closing date is 07 June 2026

Are you looking for a new challenge? We are looking for a Receptionist to join our Sexual Health and HIV Service!

In this busy role, you will work as part of a team to provide comprehensive administrative support to the service. You will cover our reception desk, greet patients, book appointments and deal with telephone queries. You will use a range of IT software including Inform Electronic Patient Record System.

A requirement to provide reception cover for annual leave and sickness in all Sexual Health Clinics across the South, North and IOW.

All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.

If this sounds like the role for you, then please apply today!

To be the first point of contact for patients when attending the clinic. Deal with general enquiries, book appointments as required following standard operating procedures.

Use and populate the electronic record system (Inform) for clinical records or other service systems with accurate information.

Follow agreed processes for dealing with emails on Outlook and  daily prioritising both urgency and importance, taking responsibility for signposting or dealing with queries.

Faxing, photocopying, scanning and electronic filing accurately and securely.

Populate systems and databases required for service delivery.

Gather information from systems/records for statistical collation including DNA reports.

Liaising by telephone or in person with patients, colleagues and other healthcare professionals in a positive, friendly, calm and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action.

Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising.

Deal with incoming results via post, scan on to the electronic patient record system and distribute accordingly.

Collate patient surveys and record and distribute accordingly.

• 3 GCSE C or above to include English – Good standard of education.
• Business Admin NVQ2 or equivalent experience.
• RSA Typing 2 or equivalent.
• ECDL or equivalent.

• Proven experience of using MS Word, Excel, Outlook.
• Experience of Audio Typing.
• Ability to use own initiative/work to deadlines.
• Experience of working in a constantly changing environment.
• Experience in NHS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£25,272 to £25,272 a year. Please note for part time hours the salary will be pro rata