Senior Administrative Assistant

Senior Administrative Assistant (Hampshire Equipment Services)

Location: Basingstoke

Contract Type: 6 months +

Salary: £12.56 - £13.18 per hour DOE

Join our friendly team as a Senior Administrative Assistant at Hampshire Equipment Services (HES) where we support people across Hampshire who need additional care. You will carry out vital administrative tasks, interact with customers, and help ensure the smooth running of our service. The role is confidential, demanding and at times emotionally challenging, but rewarding, and suits an empathetic and flexible approach.

The service aims to promote independence and enhance quality of life, helping people remain living in their own homes and reducing the need for ongoing care.

• Be the friendly face:
  Handle calls, monitor and respond to emails, and act as the first point of contact for all visitors and staff.
• Foster connections:
  Build and nurture positive working relationships within the team and with service users.
• Ensure accuracy:
  Perform data checking and monitoring tasks, including working with spreadsheets to keep operations running smoothly.

• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams and Excel).
• Excellent organisation and prioritisation skills.
• Strong communication, customer service, interpersonal and teamwork skills.
• Patience, compassion, and empathy in all interactions. You will treat all service users with dignity and respect and have a strong focus on customer service.

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Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

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Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2

Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Apply as appropriate or contact Daniel Goodyear on (phone number removed).