Sales Administrator

Sales Administrator
Basingstoke
Temp to Perm
£13.45

An excellent opportunity has arisen for a Sales Administrator to join a busy and supportive team in Basingstoke.

This is a varied role suited to someone who enjoys working in a customer-focused environment and is confident managing a combination of sales administration, customer enquiries and general office responsibilities.

You will play an important role in supporting the day-to-day running of the branch, ensuring customer requests, orders and administrative tasks are handled accurately and efficiently.

Working hours - Monday to Friday 8:00am – 5:00pm (1-hour lunch)

• Respond to customer enquiries by telephone, email and face-to-face, providing a professional and helpful service.
• Deal with customer concerns and complaints, resolving issues wherever possible and escalating more complex matters when required.
• Process customer orders, quotations, enquiries and returns accurately and within agreed timescales.
• Provide administrative and operational support to the General Manager.
• Complete data entry, reporting, filing and document management as required.
• Assist with maintaining branch compliance with relevant statutory, regulatory, health and safety and operational requirements.
• Support the wider sales team with general administration and customer-related activities.
• Take on additional administrative duties and tasks as required by the management team.
• Help ensure the smooth and efficient running of the branch through effective communication and organisation.

We are looking for an organised, proactive and customer-focused individual who can demonstrate:

• Excellent communication skills, both written and verbal.
• Strong organisational and time-management abilities.
• Good analytical skills and a methodical approach to work.
• Confidence working with data and an ability to identify and investigate issues.
• Strong attention to detail and a commitment to accuracy.
• Good working knowledge of Microsoft Office, particularly Excel and Word.
• The ability to manage competing priorities and remain calm under pressure.
• A practical, solutions-focused approach to resolving problems.
• The confidence to work independently and use your own initiative.
• A flexible attitude and willingness to support colleagues across the business.
• A positive and professional approach to customer service.

• 25 days annual leave plus bank holidays
• Statutory pension scheme
• Performance-related bonus
• Share purchase scheme
• On-site parking
• Friendly, inclusive and supportive working environment
• Monday to Friday working hours with no weekend requirement

If you are an experienced administrator looking for a varied role within a busy, customer-focused environment, we would love to hear from you.