Senior Account Manager SCaaS

Introducing Tech Point

TechPoint is a people‑centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us!

At TechPoint we provide industry‑leading products, solutions and services. TechPoint comprises 3 value streams:
Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five ‘Centres of Excellence’ across South and East of Anglia.

As an Account Manager, you will be responsible for managing existing customer accounts, identifying new business opportunities, and ensuring that clients receive the highest level of service. You will act as the key point of contact between TechPoint and its customers, ensuring smooth project execution and long‑term partnerships.

• Business Development & Growth
• Project & Order Management
• Market & Industry Intelligence
• Reporting & Performance Tracking

• Account Management & Customer Engagement
• Serve as the primary contact for assigned customers, developing strong relationships to drive long‑term business success.
• Ensure customer requirements, expectations, and technical needs are effectively communicated to internal teams.
• Conduct regular customer meetings (both on‑site and remote) to review performance, discuss ongoing projects, and explore new opportunities.
• Identify and develop new sales opportunities within existing accounts and work with external Sales Team to develop new business opportunities.
• Work closely with the sales and marketing teams to develop strategies for business expansion.
• Lead contract renewals, pricing negotiations, and proposal development to maximise revenue.
• Coordinate with engineering, procurement, and production teams to ensure smooth execution of customer projects.
• Monitor order progress, ensuring timely delivery and addressing any issues proactively.
• Support customers with technical queries, liaising with internal experts where necessary.
• Stay updated on market trends, customer needs, and competitor activities to provide strategic insights.
• Represent TechPoint at industry events, trade shows, and networking opportunities to enhance brand visibility.
• Maintain accurate records of sales activities, customer interactions, and project statuses using CRM tools.
• Provide regular updates and reports to senior management on account performance and sales forecasts.

• Experience in Electronics Manufacturing (EMS) or related industries (e.g., PCB assembly, contract manufacturing).
• Strong account management and business development skills, with a proven track record of growing customer accounts.
• Excellent communication and relationship‑building abilities to engage with technical and commercial stakeholders.
• Strong negotiation and contract management skills.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• A results‑oriented mindset with a focus on customer satisfaction and revenue growth.
• Willingness to travel across the South of England for customer meetings.

• Technical background in electronics, PCB assembly, or manufacturing would be a plus.
• Experience in working with OEMs and Tier 1 suppliers.

• 25 days holiday plus Christmas shutdown
• Your birthday as an additional day off
• Private Healthcare
• Health cash plan
• Company sick pay
• Bonus Scheme
• Life insurance of 4 × your annual salary
• Up to 5% employer's pension contribution salary sacrifice
• Option to buy up to 5 days of holiday
• Enhanced Parental leave pay
• Cycle‑to‑work scheme
• Home and Tech salary sacrifice scheme
• Free will writing service

Our Mission Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value‑driven solution for our customers. Dedicated to delivering exceptional service, from supply‑chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.

Our Purpose Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply‑chain management and advanced manufacturing.

Equal Opportunities for all TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.