Service Delivery Manager

About Us

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Service Delivery Manager

• Hybrid – Basingstoke or Dorking, 3 days a week minimum
• 12‑month fixed‑term contract (maternity cover)

• Maintain exceptional service support across internal IT teams and external third‑party suppliers.
• Ensure all service partners meet business needs and operate in line with published service expectations.
• Oversee service support and delivery processes to enable a seamless customer experience.
• Thrive in problem‑solving and demonstrate confidence working with ambiguity.
• Drive improvements through to full resolution with persistence and ownership.
• Manage and influence a wide range of stakeholders effectively.
• Monitor and manage service levels and supplier performance.
• Apply strong service reporting disciplines, including service management reporting and post‑incident reviews.
• Champion continuous improvement across all service support and delivery areas.

Please note internally this role is titled Senior IT Service Manager.

• Generous bonus
• Private medical insurance
• DC pension scheme
• Life, medical and income insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary‑sacrifice electric car scheme with free on‑site electric chargers.

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life. As part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long‑term health conditions. If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

We are proud to be a Disability Confident Employer. If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to .