Client Account Manager

You will be joining a highly successful and innovative organisation that provides cutting-edge products and services and is currently experiencing a period of sustained growth. The business is known for its professional, friendly, and collaborative culture, where teams work together toward shared goals and long-term success.

As a Client Account Manager, you will play a pivotal role in maintaining and developing long-term customer relationships, ensuring clients receive the best-in-class experience. No two days will be the same, and you will work closely with key internal stakeholders to support strategic initiatives and deliver exceptional service.

Your Role - Client Account Manager In this role, you will be responsible for:

Client Relationship Management

• Developing and nurturing long-term client relationships
• Acting as the main point of contact for key accounts
• Understanding client needs and aligning solutions to meet their objectives
• Ensuring a seamless, positive customer journey from end to end

• Translating business strategy into clear, prioritised, and achievable plans
• Making informed trade-off decisions when time, budget or capacity constraints arise
• Challenging activity that is misaligned with agreed strategy or unlikely to deliver meaningful value
• Supporting long-term account growth through proactive planning and communication

• Planning and managing major events, sponsor ships, and client engagements
• Ensuring all activities are delivered to a high standard and in line with strategic objectives

• Demonstrating a strong analytical mindset focused on performance, pipeline influence and ROI
• Reviewing data to provide insight, recommendations, and actions to improve outcomes
• Monitoring account activity and identifying opportunities for growth or optimisation

• Strong written and verbal communication skills
• Confidence presenting insight and recommendations clearly to senior stakeholders
• Professional credibility and sound judgment, aligned to a corporate client environment
• The ability to build trust, influence decisions and foster long-term client partnerships
• Strong organisational skills, with the ability to manage multiple priorities simultaneously
• A proactive, solutions-focused approach with the ability to work both independently and collaboratively