Apprentice Administrator - Customer and Neighbourhood

Salary:£15,680.00 - £15,680.00 Per year We have an opportunity for an Apprentice Business Administrator to join us 'll be part of our Customer and Neighbourhood Team, with an office base in Basingstoke.

The salary starts from £15,680 depending on your age and experience.

About SNGSNG (Sovereign Network Group) is one of the largest housing associations in England.

Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community.

The Apprenticeship This apprenticeship will introduce you to how we deliver our housing services and support our customers. You’ll build valuable housing skills and will make a meaningful contribution to the work that we do.

You’ll spend time with different teams, including Customer Accounts, Lettings, Localities (Tenancy Management), and Supported Housing. This will give you hands-on experience and help you understand how our services work from start to  this role, you will:

Carry out basic admin tasks and data entry

Respond to customer enquiries

Support case management activity

Work with colleagues and external partners

Attend meetings and site visits with team members

Help with reporting and system updates

As part of the placement, you’ll shadow experienced staff to learn about their roles. As your confidence grows, you’ll be given your own tasks and responsibilities, matched to your skills and development.

You'll also be attending college to complete a Level 3 Business Administrator qualification.

At SNG, our apprenticeships are designed to give you the confidence, training and skills to build a meaningful and successful career.

The Details We have attached a Candidate Guide to this role. This will help you with the application form and let you know what questions we are going to ask you.

To complete the Level 2 course you'll ideally have, or be working towards a Maths and English GCSEYou can apply until midnight on the 23rd June 2026

We will let you know if you will be invited to our assessment days by Tuesday 14th July The assessment day will take place on the 24th July, please make sure you are available.

Candidate Guide

Job Description We have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary

Enhanced maternity/paternity/adoption pay Options for private medical insurance, dental insurance and critical illness cover

Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself e a look at our careers site to learn more about us and our values.
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