Warehouse Process and Compliance Manager

Warehouse Process and Compliance Manager

Location:

Nationwide across the UK – travel required across our network; your base location will be your closest site working in line with our hybrid working policy.

Shift Pattern: Monday – Friday 37.5 hours per week

As part of your role, your benefits include:

• 20% M&S discount on most items
• 25 days' annual leave plus bank holidays (rising with length of service)
• Private Medical Insurance
• Discounted rates on healthcare cash plan
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Amazing perks and discounts via our App to major restaurants and retailers
• Access to a wide range of wellbeing support – including our Employee Assistance Programme

In this newly created role, you’ll lead the development of the “One Gist Way” by driving warehouse standardisation, creating consistent operating procedures, and enhancing compliance systems across the network. You’ll play a key role in delivering operational excellence through process optimisation, industrial engineering expertise, and scalable improvements that shape the future of our warehouse operations.

• Develop, write, and maintain all Warehouse Standard Operating Procedures (SOPs) to ensure clarity and consistency across operations.
• Manage the SOP governance process, including version control, approvals, audits, and document lifecycle.
• Design and implementation of centralised SOP and training record software.
• Maintain and enhance the Integrated Management System (IMS) in alignment with applicable standards.
• Define processes for the adoption of management through Manual Handling Equipment (MHE) telematics.
• Plan, coordinate, and support internal and external audits related to SOPs, MHE, and IMS.
• Facilitate continuous improvement workshops and root cause analysis sessions.
• Define and improve the efficiency of processes through time and motion studies.

• Strong knowledge of Standard Operating Procedure development, document control, and workflow mapping.
• Background in industrial engineering and time study (preferred).
• Working familiarity with Material Handling Equipment programs, safety standards, and compliance expectations.
• Experience managing or maintaining an Integrated Management System aligned with ISO or similar standards.
• Strong project management skills with the ability to lead cross‑functional initiatives.
• Proven experience in operational excellence, process improvement, or quality/operations management – proficiency in Lean, Six Sigma, Kaizen, or similar methodologies (certification preferred).