Senior Administrative Assistant

Job Reference: HCC
624589

Salary Range: £25,186 - £26,244 per annum

Contract Type: Temporary until 31/03/2027

Closing Date: 2 August 2026

Join our friendly team as a Senior Business Support Assistant at Hampshire Equipment Services (HES) and Reablement Service, where we support people across Hampshire who need additional care.

As an integral part of our small supportive team, you’ll carry out vital administrative tasks and interact with customers, ensuring the smooth running of our service. Your work will be confidential, demanding and at times emotionally challenging, but always rewarding, which will suit your empathetic and flexible approach. You’ll be part of a service committed to promoting people’s independence and enhancing their quality of life, supporting them to remain living in their own homes, reducing, avoiding, or delaying the need for ongoing care.

• Be the Friendly Face: Handle calls, monitor and respond to emails, and act as the first point of contact for all visitors and staff.
• Foster Connections: Build and nurture positive working relationships within our team and with our service users.
• Solve Problems: Address and resolve high volume queries, ensuring customer satisfaction by escalating complex issues when necessary.
• Ensure Accuracy: Perform data checking and monitoring tasks, including working with spreadsheets to keep everything running smoothly.
• Manage Incoming Enquiries: Triage incoming queries for the wider HES organization through shared inboxes, following standard response procedures.
• Coordinate Deliveries: Liaise with medical professionals, members of the public, and drivers to schedule deliveries across designated areas within Hampshire.
• Prioritise Effectively: Use strong problem‑solving skills to manage workloads, prioritise cases, and ensure operational requirements are met despite restrictions.

• Previous administrative experience.
• Good IT skills with MO365 experience (including Word, Outlook, Teams, and Excel).
• Excellent organization and prioritization skills.
• Strong communication, customer service, interpersonal, and teamwork skills.
• Patience, compassion, and empathy in all interactions. You’ll treat all service users with dignity and respect and have a strong focus on customer service.

• Make a Difference: Watch our short video to find out more about the important work we do in our reablement service. Work in collaborative partnership with organizations across Health and Social care to maximize independence, prevent hospital admissions, and facilitate rapid discharge from hospital to improve outcomes for the people of Hampshire.
• Career Growth: Access to a wealth of rewarding career choices.
• Professional Development: Supportive supervision and continuous learning opportunities.
• Employee Support: Access to Health Assured’s comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive Benefits Package: Generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Please note:
We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.