Solutions Consultant Europe

About Master Control

Master Control is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life‑changing products to more people sooner. The Master Control Platform helps organizations digitise, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on Master Control solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and post‑market surveillance.
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The Solutions Consultant at Master Control is responsible for supporting product sales efforts to acquire new customers and expand business with existing customers. This role involves collaborating with Account executives, Account Managers and extended commercial and customer success teams to understand customer needs, provide technical and business solutions, and deliver compelling product demonstrations and presentations. The Solutions Consultant will possess in-depth knowledge of medical devices, pharmaceutical, blood and biologics, and ISO compliance issues and processes to effectively address customer pain points and requirements.

• Collaborate with sales representatives to research and understand customer needs in the Life Sciences and ISO‑regulated industries.
• Use that discovery research to configure and demonstrate in‑depth product functionality to prospects, tailoring demonstrations to specific customer requirements.
• Present Master Control solutions for various aspects of a customer's business, highlighting the product's versatility and applicability.
• Support the response to functional aspects of RFxs, ensuring accurate and comprehensive answers.
• Collaborate with Solutions Engineers to develop and maintain sales tools, including demo databases and trial sites.
• Collaborate with relevant teams like Product Management and Product Marketing on the creation of sales supporting materials and technical demonstrations.
• Provide product‑related training for sales staff as needed.

• In-depth knowledge of Quality Management, Quality Processes, and Manufacturing Execution Processes related to the Life Sciences and ISO‑regulated industries, including FDA regulations and ISO standards.
• Bachelor's degree in a relevant field or equivalent experience.
• Professional and interpersonal skills to develop and foster positive relationships with customers and internal teams.
• Proficient in using web‑based applications and Microsoft Office products.
• Excellent verbal and written communication skills.
• Life Sciences and/or ISO‑regulated industry expertise.
• Exceptional presentation skills.
• Ability to think critically and articulate solutions to complex problems under pressure.
• Strong time management skills to meet tight deadlines.
• Some travel required.
• Experience with Quality Management and/or Manufacturing Execution solutions is a plus.

• 30 days annual leave, plus bank holidays (UK)
• Competitive salaries
• Private Medical Insurance
• Dental Plan
• Group Life Insurance
• Pension Scheme
• Great Flexibility

Applicants must be currently authorised to work in the UK or applicable region as required.