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Technical Support HelpDesk/Support CRM System

Customer Success Manager, Data Hub SaaS – Drive Adoption

Job in Basingstoke, Hampshire County, RG21, England, UK
Listing for: Converge
Full Time position
Listed on 2026-01-10
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support, CRM System
  • IT/Tech
    Technical Support, HelpDesk/Support, CRM System
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A software company in Basingstoke is seeking an experienced Customer Success Manager to oversee customer outcomes and ensure value realization from their Data Hub product. This role requires 3–6+ years in customer success or technical account management within a SaaS context. You will be responsible for managing customer relationships, supporting integrations, and proactively analyzing data to influence customer success. Additional benefits include private healthcare, enhanced parental leave, and a fun, inclusive workplace.
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