Customer Service Committee Member ( Customers

Role Overview

As a committee member, you will play a key role in shaping and enhancing VIVID’s customer service strategies, ensuring customers receive the best possible service.

• Represent customers with passion and dedication.
• Stay unbiased and objective to benefit VIVID, its customers and stakeholders.
• Contribute confidently and competently to discussions.
• Help shape strategy and ensure effective policies and governance.
• Oversee service standards, monitor delivery, and ensure complaints are handled efficiently and fairly.

• Great communication skills.
• Strong teamwork.
• Experience in policy and strategy.
• Customer influence.
• Complaints management.
• Data analysis skills.
• Commitment to improving customer satisfaction and service quality.
• Passion for the communities VIVID operates in.
• Understanding and commitment to equality, diversity and inclusion.

The committee meets four times a year, typically from 5:30 pm to 8 pm at the Basingstoke office or via Microsoft Teams. Additional meetings may be scheduled as needed. An induction will be held at the start of the role. Upcoming meetings for 2026 are 21 July and 10 November.

This opportunity is open only to VIVID customers who are not staff members and is excluded from VIVID employee benefits.

We welcome diversity and are an equal opportunity employer. All qualified applicants will receive consideration for participation without regard to race, colour, religion, sex, national origin, disability, or any other protected characteristic.