Senior Customer Experience Leader – Hybrid
Job in
Basingstoke, Hampshire County, RG21, England, UK
Listed on 2026-07-14
Listing for:
Unum
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Unum is seeking an experienced Senior Customer Service Manager to lead our frontline customer operation in a hybrid Basingstoke role. You will guide the customer journey across phone, web chat and email, driving high‑quality support and first‑contact resolution.
The ideal candidate will bring senior leadership experience in a contact centre or regulated setting, with a proven ability to turn data into practical improvements and to manage complex complaints.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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