Senior Advisor

Job Overview

Senior Advisor – In Tenancy and Move Outs Team

Location:

Basingstoke, office based

Contract:

Full time, Permanent, 37.5 hours per week (Monday to Friday, 8:30am – 5pm)

Annual salary: up to £32,000 per annum.

• Act as the first point of escalation for complex issues raised by team members
• Provide guidance, mentorship and support to colleagues handling challenging situations
• Build strong relationships with tenants, landlords and stakeholders through clear communication
• Carry out daily audits on caseloads, documentation and compliance to ensure accuracy and consistency
• Distribute workloads effectively to support team performance and service delivery
• Provide regional and administrative cover during periods of absence
• Produce and analyse reports on team performance and operational trends
• Identify process improvements to enhance efficiency and customer outcomes
• Ensure adherence to company policies, procedures and compliance requirements
• Liaise with contractors, service providers and internal teams to maintain smooth operations

• Supervisory or team leader experience
• Strong customer service background
• Administrative / office‑based experience
• Excellent communication and problem‑solving skills
• Ability to manage workloads and prioritise effectively in a fast‑paced environment
• Confident in handling escalations and providing resolutions
• Good attention to detail with the ability to audit and analyse data
• Property or repairs experience desirable but not essential

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Volunteering leave – paid volunteering in the community
• Staff perks through Mears Rewards (discounts on groceries, holidays, eye test vouchers, Share Save scheme, etc.)
• Family friendly policies
• Access to EAP counselling sessions

All roles require candidates to have the entitlement to work within the UK. The company does not currently offer visa sponsorship.