Practice Support Advisor; Ftc

What you’ll be doing

• Handling inbound calls from dental practices and some outbound calls (no sales calls)
• Managing a busy call queue, typically taking 30 calls per day
• Providing advice and support to dental practices about value-added services.
• Multitasking and switching between telephone and administrative work
• Delivering a positive and professional customer experience

• Group bonus scheme
• Generous pension with a 10% contribution from us if you put in 4% or more
• 36 days holiday (with the option to buy and sell a further 5 days)
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
• Your own health plan or dental plan
• Access to a wellbeing hub
• Shopping discounts
• Recognition awards
• Give as you earn
• 3 volunteering days

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.

Please note we expect you to live within a circa 20 mile radius of our head office in Andover, Hampshire. Applications outside of this distance will be unsuccessful.