Service Advisor
Job in
Basingstoke, Hampshire County, RG21, England, UK
Listed on 2026-08-08
Listing for:
Octane Recruitment
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Service Advisor role for one of the UK's leading automotive retail groups, working within a busy aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing training available.
Must have the right to work in the UK and a full UK driving licence.
Location:
Basingstoke
Salary: £32,000 basic OTE £40,000
Job type:
Permanent / full-time role
Working hours:
Monday to Friday,8am to6pm OR 7.30am to5.30pm,Saturday mornings on a rota
Job Reference: 31075
Service Advisor Benefits:- Competitive basic salary with uncapped performance bonus scheme
- Generous annual leave allowance (33 days including bank holidays, plus holiday purchase scheme)
- Company pension scheme with up to 7% employer matching contributions
- Life Assurance cover and employee vehicle purchase schemes
- Tailored personal development plan with manufacturer-accredited training facilities
- 24/7 access to online GP appointments and wellbeing support services
- Exclusive employee discounts across everyday retail, travel, tech, and gym memberships
- Cycle-to-work scheme and annual paid charity volunteering day
- Previous experience as a Service Advisor, Aftersales Advisor, Customer Service Advisor or similar within the motor trade is essential.
Job role:
- Act as the main contact for customers booking vehicles in for servicing, repairs, MOTs and general aftersales support.
- Listen to customer requirements, accurately record vehicle concerns and pass clear information to the workshop team.
- Prepare job cards, provide progress updates and explain completed work, costs and recommended repairs in a clear and professional way.
- Coordinate service appointments, parts availability and workshop capacity to help ensure an efficient customer journey.
- Support customer satisfaction by resolving queries, handling concerns promptly and maintaining high standards of communication.
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