Digital Customer Success Manager - Automation & Retention
Job in
Basingstoke, Hampshire County, RG21, England, UK
Listed on 2026-08-14
Listing for:
Once For All
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
Once For All is seeking a Digital Customer Success Manager in the UK to scale customer success through automated, data-driven engagement. You will drive retention, product adoption and growth by leveraging Churn Zero, defining digital journeys and coordinating with Product, Marketing and CS teams.
The role involves owning automated journeys, building playbooks for onboarding, adoption and renewals, and monitoring health metrics to preempt churn.
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