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Customer Complaints Program Lead | End-to-End Ownership
Job in
Basingstoke, Hampshire County, RG21, England, UK
Listed on 2026-08-18
Listing for:
Once For All
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Once For All UK seeks a Customer Complaints Manager to own the process end-to-end for all customer issues. You will manage Salesforce ticketing, customer communications, and resolutions, coordinating with Finance, Success, Product and other teams to drive timely outcomes and prevent recurrence.
You will build SLAs, escalation guides, and dashboards, turning patterns into actionable improvements for product, renewal, or process changes that enhance customer satisfaction.
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