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Enquiries Assistant - Caring Communications Weekend Shifts

Job in Basingstoke, Hampshire County, RG21, England, UK
Listing for: Hartford Care Ltd
Full Time position
Listed on 2026-08-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 21000 - 26000 GBP Yearly GBP 21000.00 26000.00 YEAR
Job Description & How to Apply Below

Hartford Care Ltd is seeking an Enquiries Assistant to manage incoming and outgoing calls, respond to enquiries and concerns, and ensure information is recorded accurately in line with policies. This office-based role supports our care homes and upholds a high standard of customer experience.

You will record details in the Enquiry Management system, escalate urgent issues, meet targets for call handling times and customer satisfaction, and work 37.5 hours per week, including alternate weekends.

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