Technical Manager​/IT Manager

Technical Manager / IT Manager

Location:

Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type:
Permanent, full-time

We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager.

This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.

The Role

Approximately 60% of this role will be spent on client sites, providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.

Key responsibilities include:

* Spending around 60% of your time on client sites, delivering hands-on engineering and technical leadership

* Acting as the senior escalation point across multiple customer environments

* Providing hands-on support across Microsoft technologies and core infrastructure

* Conducting client visits, technical reviews, and solution discussions

* Defining technical standards and improving service delivery

* Hiring, onboarding, mentoring, and managing support engineers as the team grows

* Working closely with the owners to shape the technical roadmap of the business

Technical Background

The business is largely vendor-agnostic, so strong core experience is more important than specific certifications.

You should have experience across:

* Managed Service Provider environments (essential)

* Microsoft stack:
Microsoft 365, Azure, Windows Server, Active Directory

* Networking fundamentals (routing, switching, VLANs, Wi-Fi)

* Next-generation firewalls (e.g. Fortinet, Sophos, Watch Guard, Palo Alto, etc.)

* Supporting multiple client environments with varying requirements

About You

* Strong technical background within an MSP or multi-client environment

* Comfortable spending a significant portion of time on client sites

* Either already managing engineers or ready to step into your first formal management role

* Confident, credible, and professional when dealing with customers

Why Apply?

* A genuine opportunity to build and lead an engineering team

* High level of autonomy and influence

* Varied, hands-on role with significant customer interaction

* Supportive, owner-managed MSP with short decision-making lines

* Clear progression as the business continues to grow

This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided