1st Line Technical Support Engineer

Technical Support Engineer (Electrical / Electronics / Automation)

Move Off the Tools | No Call Outs | No Weekends

Basingstoke

£30,000–£35,000 + Full Product Training

Are you an Electrical Engineer, Electronics Technician, Field Service Engineer or Installation Engineer looking to come off the road?

Perhaps you're tired of long days travelling between sites, emergency call-outs and working in all weathers.
Maybe you'd like to stay hands-on technically, continue fault finding and solving engineering problems, but do it from a modern office where every day finishes on time.

If that sounds like you, we'd love to hear from you.

We're recruiting for a Technical Support Engineer to join one of the UK's leading manufacturers of automatic gates, traffic barriers, access control systems, automatic doors and entrance automation.

Please note:

This is not an IT Helpdesk position. We're looking for engineers with an electrical, electronic, automation or electro-mechanical background.

The Role:

As a Technical Support Engineer, you'll become the first point of contact for installers, engineers and customers across the UK, helping them resolve technical issues and get the very best from the company's products.
Every day is different. One minute you'll be helping an engineer diagnose a fault remotely, the next you'll be advising on product selection, programming an automated gate system or identifying replacement components.
You'll receive comprehensive product training and work alongside an experienced technical team until you're confident across the full product range.

Typical Responsibilities
Providing first-line technical support via telephone and email
Diagnosing electrical and electronic faults
Supporting engineers with installation and commissioning
Assisting with programming and configuration
Advising customers on the correct products and applications
Identifying spare parts and replacement components
Escalating more complex engineering issues where required
Building long-term technical expertise across a specialist product range

This Could Be Perfect For You If You Are...
An Electrical Engineer
Electronics Engineer
Electronics Technician
Electrical Technician
Field Service Engineer
Service Engineer
Installation Engineer
Commissioning Engineer
Automation Engineer
Access Control Engineer
Gate Automation Engineer
Automatic Door Engineer
Barrier Engineer
Fire & Security Engineer
Electro-Mechanical Engineer...or anyone with strong electrical/electronic fault-finding skills who enjoys solving technical problems.

You'll Probably Have Experience With...
Electrical fault finding
Electronic diagnostics
PLCs or automation equipment
Access control systems
Automatic doors
Automatic gates
Traffic barriers
CCTV
Fire & Security systems
Industrial equipment
Mechatronics
Electro-mechanical systems

Don't worry if you haven't worked with all of these products - we're interested in your engineering ability and attitude far more than specific product knowledge.

Why Engineers Love This Type of Role:

✔ Monday to Friday only
✔ Office based in Basingstoke
✔ No call-outs
✔ No overnight stays
✔ No working outdoors in the rain
✔ Full manufacturer product training
✔ Become the technical expert everyone relies on
✔ Long-term career progression within a global engineering business
You'll still solve engineering problems every day - you'll just be helping dozens of engineers instead of visiting one customer at a time.

What We're Looking For
Electrical, electronic or electro-mechanical experience
Strong fault-finding and diagnostic skills
A logical problem-solving approach
Good communication skills
A genuine interest in engineering and technology
The desire to continue learning and developing technically

Whether you're currently working in automation, access control, industrial electrical systems, electronics manufacturing, service engineering or technical installations, we'd like to hear from you.

Salary & Benefits
£30,000–£35,000
Monday to Friday
Office based in Basingstoke
Full technical training
Excellent long-term career prospects
Supportive engineering team
Global manufacturer with an outstanding reputation

If you're ready to use your engineering skills in a role that offers greater stability,…