Senior Advisor

Salary: £32,000 per annum

Contract:

Full time, Permanent, 37.5 hours, Monday‑Friday, 8.30am – 5pm

Location:

Basingstoke – office based

We provide Housing Management services right across the UK. We work in partnership with Central and Local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

We are looking for a confident and experienced Senior Advisor to join our In Tenancy and Move Outs team. This is a key role where you will act as a senior point of support, helping ensure the smooth delivery of tenancy services while maintaining high levels of customer care and operational performance. In this varied position, you will support the wider team through guidance, oversight and day to day coordination.

You will play an important part in resolving escalated issues, monitoring performance and ensuring service standards are consistently met, while also stepping in to provide cover where required.

• Act as the first point of escalation for complex issues raised by team members
• Provide guidance, mentorship and support to colleagues handling challenging situations
• Build strong relationships with tenants, landlords and stakeholders through clear communication
• Carry out daily audits on caseloads, documentation and compliance to ensure accuracy and consistency
• Distribute workloads effectively to support team performance and service delivery
  
  Provide regional and administrative cover during periods of absence
• Produce and analyse reports on team performance and operational trends
• Identify process improvements to enhance efficiency and customer outcomes
• Ensure adherence to company policies, procedures and compliance requirements
• Liaise with contractors, service providers and internal teams to maintain smooth operations

• Supervisory or team leader experience
• Strong customer service background
• Administrative / Office based experience
• Excellent communication and problem‑solving skills
• Ability to manage workloads and prioritise effectively in a fast‑paced environment
• Confident in handling escalations and providing resolutions
• Good attention to detail with the ability to audit and analyse data
• Property or repairs experience is desirable but not essential

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
  - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave
  - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.