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Lead Complaints Specialist - Mortgage & FOS Liaison
Job in
Basingstoke, Hampshire County, RG21, England, UK
Listed on 2026-06-03
Listing for:
Castle Trust Bank
Full Time
position Listed on 2026-06-03
Job specializations:
-
Finance & Banking
Risk Manager/Analyst, Banking & Finance
Job Description & How to Apply Below
Castle Trust Bank in Basingstoke is looking for a talented Complaints Handler to join their team. You will manage the reporting, investigation, and resolution of complaints across various banking divisions, balancing business needs and customer interests.
The role demands demonstrable experience in complaints handling and knowledge of mortgage products, along with strong analytical and communication skills. Hybrid working is available after the probationary period.
Benefits include a competitive salary, annual bonus, pension scheme, and health and wellbeing resources.
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