Senior Client Support – Private Client

• Provide high-quality administrative and technical support to Financial Advisers
• Ensure client servicing activities are completed accurately and in accordance with regulatory requirements and company procedures
• Manage complex client cases
• Oversee new business submissions
• Support ongoing client reviews
• Ensure an exceptional client experience from initial enquiry through implementation and ongoing servicing
• Prepare client and plan information for adviser reviews
• Request, chase and upload plan information from providers
• Update contributions, withdrawals and transfers
• Validate funds, unit balances, price feeds and plan values in IO
• Check and update client income expectations
• Collate plan costs and charges information
• Create and check client valuation reports
• Produce One Note Packs, including Client Charters, FE Analytics research, KIDs and data capture forms
• Prepare cases for AST team submission
• Interrogate data and liaise with advisers to ensure accurate valuations and revenue
• Interact with advisers and client support teams to deliver excellent customer service
• Produce client letters
• Answer incoming phone calls and handle telephone and email enquiries
• Create and maintain effective client files
• Process new business and submit applications
• Liaise with and chase product providers
• Keep up to date with new products, technical and legislative changes
• Comply with compliance policies and consumer duty
• Engage in training and development
• Perform ad hoc tasks as required
• Highlight non-compliant procedures and suggest improvements to TCF/RCR practices
• Mentor junior team members and contribute to continuous improvement initiatives

• Relevant experience supporting an Adviser
• Previous regulatory or financial industry experience
• Good written and oral communication skills
• Methodical and organised
• Computer literate
• Accurate with good attention to detail
• Customer focused
• Drives forward service excellence
• Collaborative and a team player
• Maths and English GCSE, grade 5 or above, or equivalent
• Adhere to all FCA regulations including consumer duty
• Understanding of financial products, FCA regulations and industry best practice

Demonstrates expertise in providing administrative and technical support to Financial Advisers, ensuring compliance with FCA regulations and delivering exceptional client service. Proficient in managing complex client cases and maintaining accurate financial records.

• Client Servicing
• Regulatory Compliance
• Financial Product Knowledge
• Attention to Detail
• Communication Skills

• Data Interrogation
• Client Valuation Reporting
• New Business Processing
• Plan Information Management
• Financial Analysis

• Customer Focused
• Organizational Skills
• Team Collaboration
• Service Excellence
• Mentoring

• Maths and English GCSE, Grade 5 or Above

• FCA Regulations
• Consumer Duty
• Financial Industry
• Best Practice
• Client Experience

• One Note
• FE Analytics