Compliance Advisory Manager

Compliance Advisory Manager

"Shape Better Outcomes. Deliver Trusted Compliance Advice."

At Castle Trust Bank, we believe doing the right thing for customers is fundamental to everything we do. As a specialist challenger bank, we provide mortgages, retail finance lending and savings products that help customers achieve their financial goals.

We’re looking for an experienced Compliance Advisory Manager to join our Compliance Team and play a pivotal role in supporting the Bank’s growth and strategic ambitions. This is a highly visible, business-facing role where you’ll provide expert regulatory advice, constructive challenge and trusted guidance across products, customer journeys and business activities.

This role is based in Basingstoke on a hybrid basis, working 3 days in the office and 2 days from home.

You will act as a trusted second line adviser to the business, helping to ensure regulatory requirements, conduct expectations and good customer outcomes remain at the heart of decision-making across the Bank.

• Provide expert Compliance advice and constructive challenge across our consumer credit, mortgage and savings businesses, including deposits and ISA products.
• Act as a trusted adviser on FCA regulatory requirements, Consumer Duty, conduct risk, product governance, complaints, vulnerable customers, financial promotions and customer communications.
• Interpret regulatory requirements and FCA guidance, translating expectations into practical, commercially aware solutions.
• Review and challenge policies, procedures, customer journeys, operational processes and controls to support regulatory compliance and positive customer outcomes.
• Identify emerging regulatory and conduct risks, agreeing proportionate mitigation actions and escalating material concerns where appropriate.
• Support stakeholders in making informed, risk-based decisions whilst maintaining compliance with regulatory expectations.

• Review and approve financial promotions and customer communications, ensuring they are clear, fair, not misleading and compliant with applicable regulatory requirements.
• Provide specialist guidance on Consumer Duty, fair value, foreseeable harm and customer understanding considerations across products and services.
• Support the design and delivery of customer journeys, communications and processes that achieve positive customer outcomes.
• Challenge business proposals where regulatory or conduct risks are identified, helping stakeholders develop effective and compliant solutions.

• Provide Compliance subject matter expertise and regulatory guidance on business initiatives, projects and product developments.
• Assess regulatory implications of proposed changes and provide pragmatic advice to support compliant implementation.
• Review customer outcome assessments, risk assessments and governance documentation, providing independent challenge where required.
• Support stakeholders in understanding and applying regulatory requirements throughout the change lifecycle.
• Ensure Consumer Duty, conduct risk and customer outcome considerations are appropriately reflected in business decisions.

• Prepare regulatory analysis, impact assessments, Compliance opinions, committee papers and management reporting.
• Support regulator-facing activities, including information requests, thematic reviews and remediation programmes.
• Maintain robust records of Compliance advice, approvals, challenge and decisions to support strong governance and auditability.
• Build effective and trusted relationships across the Bank, providing balanced, pragmatic and commercially aware…