Health Care Support Worker

Health Care Support Worker (also known as a Healthcare Assistant)

Monday, Tuesday, Thursday, Friday - Mornings

RESPONSIBLE TO

Clinical Director

ACCOUNTABLE TO

PCN Board

SALARY

Job Overview

We are seeking acompassionate and proactive Healthcare Assistant (HCA) to join our friendly General Practice team. The HCA will support the clinical team in delivering high-quality care to patients, performing a variety of duties including clinical procedures, administrative tasks, and assisting with health promotion and chronic disease management.

Mosaic Primary Care Network consists of 3 practices (Crown Heights Medical Centre, Odiham & Old Basing Health Centres and Bramblys Grange Medical Practice) located in or near Basingstoke. We have a combined patient population of circa 60,000 patients.

The PCN is a registered learning environment, so all our ARRS staff are supported by an EELS lead to ensure we meet the aspirations of both the team member and the surgeries.

Key Responsibilities

Clinical Duties

Perform routine clinical tasks under supervision such as:

• Phlebotomy (blood taking)
• Blood pressure monitoring
• ECG recording
• Urinalysis
• Height, weight, and BMI measurements
• NHS Health Checks
• Wound care and dressings (if trained)
• Support chronic disease monitoring (e.g. diabetes, asthma) in collaboration with nursing staff
• Liaise with wider MDT for continuity of patient care
• Support continuity of care and patient safety initiatives
• Support health promotion and prevention activities including smoking cessation, weight management and lifestyle interventions
• Tasks will be completed under the supervision of a registered clinician while developing competencies in primary care.

Administrative Duties

• Record clinical observations accurately in inpatient records (EMIS)
• Ensure medical equipment is clean and stocked
• Assist with stock control and ordering of clinical supplies
• Support data collection for audits and quality initiatives (e.g., QOF, PCN DES)
• Manage waiting list recall (e.g. Spirometry, coils, implants, dopplers)
• Welcome and reassure patients in a professional and caring manner
• Promote health education and healthy lifestyle advice as directed
• Ensure patient confidentiality is maintained at all times

• Qualifications and
  
  Experience:
• Has completed the Care Certificate or equivalent qualification
• Is working at Support Worker Level Practice as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework
• Experience working as a Healthcare Assistant in a primary care or community setting
• Phlebotomy training and recent experience
• Relevant experience in health promotion and prevention and supporting long-term condition management
• Good communication and interpersonal skills
• Ability to work both independently and as part of a multidisciplinary team
• Proficient in IT systems (e.g., EMIS, Microsoft Office)
• You will need to work from Bramblys Grange Medical Practice, and The Rooksdown Practice
• You must have completed the care certificate or equivalent
• You will need to hold a full driving license and have access to your own transport
• Welcome and reassure patients in a professional and caring manner
• Promote health education and healthy lifestyle advice as directed
• Ensure patient confidentiality is maintained at all times

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.