Senior Human Resources Manager

Middlemore has been retained by a national B2C Financial Services firm, headquartered in Basingstoke to appoint a Senior HR Manager. This role will manage a small HR team (c5 people) which will comprise of HR Business Partners and HR Operations to take day-to-day ownership of the HR agenda, ensuring the delivery of a high-quality, pragmatic and commercially focused HR service to the business.

You will build strong, trusted relationships with stakeholders and business leaders, acting as a key advisor across all areas of HR and helping to shape and deliver people solutions that support both cultural and commercial goals. This is a hands‑on, generalist role suited to someone comfortable operating at both strategic and operational levels.

• Lead, coach and develop the HR team to deliver an effective, customer‑focused HR service.
• Act as the escalation point for complex employee relations matters, providing pragmatic, risk‑aware guidance and managing cases to resolution.
• Oversight of the central HR Operations team, driving a focus of continuous improvement through all transactional HR processes.
• Will oversee the management and maintenance of the HRIS system
• Oversee and continuously improve HR policies, processes and ways of working, ensuring they are well embedded and aligned with the people strategy.
• Partner with senior leaders and managers to understand business priorities and provide commercially focused HR advice and solutions.
• Support and lead cultural and organisational change initiatives, ensuring people implications are well managed and communicated.
• Ensure compliance with employment legislation and best practice, updating stakeholders on relevant changes and risks.
• Manage a broad range of generalist HR activity, often in ambiguous or evolving situations, balancing strategic priorities with day‑to‑day operational demands.
• Build credibility across varying levels of stakeholders, influencing and challenging where needed to achieve positive people and business outcomes.

• Strong employee relations experience, with a track record of handling complex and sensitive cases.
• Experience working in contact centre/sales/Telco/ retail environment would be advantageous
• Proven experience launching and embedding new policies, processes and people initiatives.
• Broad generalist HR background, confident working in ambiguity and at pace.
• Experienced people manager, able to lead and develop a growing HR team.
• Strong stakeholder management skills, with the ability to influence and build relationships at all levels.
• In‑depth understanding of employment law and its practical application within a commercial environment.
• A resilient, solutions‑focused mindset with the ability to balance people needs and business objectives.

If this is something of interest then please do apply!