HR Services Lead

At Bromford Flagship Live West, we're committed to creating an environment where our colleagues can thrive, enabling us to deliver outstanding services to our customers. We're looking for an experienced and forward-thinking HR Services Lead to shape and deliver people strategies across a designated business portfolio while leading the provision of high-quality, end-to-end HR services.

This is an exciting opportunity for a strategic HR professional who enjoys balancing operational excellence with transformational change, bringing together people, processes, technology and data to create a great colleague experience.

Location:
Any BFL Office
- Tewkesbury, Exeter, Weston-Super-Mare, Norwich areas

Hours:
Full Time - 37 hpw
- Monday to Friday

Contract:
Permanent

As HR Services Lead, you'll act as the link between strategic HR direction and operational delivery, partnering closely with senior leaders to turn organisational priorities into practical people solutions.

Key responsibilities include:

• leading the delivery of People Plans across your assigned business areas.
• overseeing a broad range of HR services, including employee relations, recruitment, colleague experience and strategic HR business partnering.
• managing HR service performance, risk and governance, ensuring delivery against agreed service standards and SLAs.
• identifying opportunities to improve services through process improvement, automation and AI-enabled solutions.
• providing leadership and direction to HR Managers, HR Business Partners and HR Operations colleagues.
• using people data and analytics to generate insight, influence decision-making and drive meaningful action.
• ensuring HR services remain compliant, future-focused and aligned with organisational priorities and legislative requirements.
• working with organisational design and culture teams to support future workforce planning, succession planning and skills development.

We're seeking a capable HR leader with a proven track record of leading teams, influencing senior stakeholders and driving organisational improvement.

You’ll bring:

• significant experience leading multi-disciplinary HR services within a complex organisation.
• strong knowledge of employment legislation, HR processes, compliance and people strategy.
• experience developing and implementing strategic people initiatives while maintaining operational excellence.
• exceptional stakeholder management, communication and presentation skills.
• proven people leadership capability, with a coaching approach that motivates and develops teams.
• experience leading organisational transformation and large-scale change programmes.
• strong understanding of workforce planning, service innovation and continuous improvement.
• a passion for leveraging AI, automation and predictive analytics to improve services and decision-making.

• Degree-level qualification (or equivalent experience) preferred.
• CIPD Level 5 qualified, with a willingness to work towards CIPD Level 7.

For full details on the role and its responsibilities, to view the HR Services Lead
- The Part I Play document.

This role offers the opportunity to influence the future of people services across a large, customer-focused organisation. You'll work with senior leaders to shape strategy, improve colleague experience and drive innovation that helps thousands of customers and colleagues thrive.

• competitive salary - £60000.00 to £65000.00 FTE per annum
• car allowance - £3800.00
• agile working
• family friendly policies
• health and wellbeing support
• excellent CPD opportunities

Full benefit details will depend on contracted base office location.

Closing Date: 8th November 2026 (Midnight)

First Interview Dates: 12th and 13th November 2026 - via MS Teams.

Second Interview Dates: 19th and 20th November 2026 - in person.

About Us
Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.