DV Service Capacity Manager

Service Capacity Manager

Location:

Basingstoke – Full time onsite

Clearance required:

DV level

Rate: £600 PD, inside IR35

This role requires high level clearance. We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner.

• Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
• Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
• Develop and maintain capacity plans, forecasts, and models for VMware environments.
• Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
• Identify capacity risks, constraints, and performance bottlenecks before they impact services.
• Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
• Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.

• Strong experience managing Capacity
• Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred)
• Experience with VMware infrastructure capacity Management
• Excellent communication, stakeholder management, and conflict resolution skills
• Strong analytical and problem-solving capabilities
• Experience managing cross-functional teams in a complex technical environment

Due to the nature and urgency of this post, candidates who hold or have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.