Desktop Support Engineer

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

We are seeking a proactive and customer-focused Desktop Support Engineer to join our small, dedicated team delivering both front and back-office support across Onnec client sites. This site-based role is responsible for providing high-quality desktop support, contributing to project work, and assisting with stores-related activities.

As a key member of the support function, this engineer will work closely with internal colleagues, client end-users, client IT teams, and third-party vendors. You will report to both Onnec and client leads and play an important role in ensuring smooth daily operations and an excellent customer experience.

• Support of current and metier specific legacy hardware/software environments/bespoke support tasks and resolutions.
• Maintaining an excellent incident and request service resolution for all supported metiers in scope.
• Provide hardware device deployment & support for desktops, laptops, thin client, tablets, telecoms and mobile devices.
• Apply a corporate O/S to all supported devices, fully understand the technology and infrastructure - Windows & IOS platforms.
• Support core build software for lifecycle of current/bespoke/new introductory apps. Perform application troubleshooting, installation & reinstallation.
• Use ITSM Service Now tooling for all Incidents, User requests and Changes, ensuring SLAs are not breached and all administration tasks are within the accepted service guidelines.
• Moves – surveys, ad-hoc moves, post moves support and project related moves, required as on demand.
• MFD support – “On Call” or other printing methodology.
• Corporate Networking & WiFi – Patching, troubleshooting and root cause analysis.
• Understanding and familiarisation of the different BCM related support requirements for all UK metiers.
• Provide support for mobility services, and act as an effective and helpful point of escalation.
• Awareness of OH & H&S user needs – support, help, advice and implementation.
• Invoke escalation processes where needed for effective incident management across UK multi metier locations.
• Perform reporting/ad hoc tasks and be able to provide effective analysis and summaries of data.
• Work closely with IT Desktop Controls to provide stock inventory reports and inventory management.
• Maintain accurate records of the ITSM asset inventory and lifecycle - including device deployments, user assignments, and hardware information
• Engaging and working on projects and requirements from transition/alignment/transformation across multi metiers. Additionally, project work within UK Le Comptoir Campus scope.
• Accountability and responsibility for the creation and upkeep of knowledge bases and key technical documentation.

• Adhere to the H&S guidelines, promote and action in accordance with metier and local policies.
• Promote and work within the CIB/Group BNPP IT Security guidelines.
• Liaise with representatives and peers, to ensure the best level of support is provided to the Business.

• Experience with in a Banking environment preferred.
• Experience in delivering support directly to end user desks F2F.
• Good working knowledge of Windows and macOS operating systems.
• Experience troubleshooting hardware, software, and peripheral issues.
• Familiarity with Active Directory, user account management, and basic networking.
• Experience supporting common business applications (Microsoft 365, email, VPN, printers).
• Ability to elevate complex issues appropriately while resolving standard tickets independently.
• Ability to work a shift rotation based on the location and support needs of the zone. Flexibility to work within other UK zone locations, as and when required.

If you feel you have the required skills and experience, click apply now to be considered as our Desktop Support Engineer
- we'd love to hear from you!