Senior ITSM Architect

Senior ITSM Architect

Must have an Active DV Clearance

An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.

About the Role - Senior ITSM Architect

As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.

You will produce clear design documentation and ensure solutions align with service management processes and security requirements.

You will collaborate with delivery teams to improve service efficiency, resilience, and automation.

The role involves shaping scalable tooling architectures that support long term operational needs.

Key Skills - Senior ITSM Architect

Extensive experience with ITSM tools such as Service Now, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or Manage Engine.

Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.

Experience designing secure, large scale ITSM solutions across complex estates.

Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.

Scripting and development knowledge including SQL, Power Shell, JavaScript, REST APIs, C#, Power BI, and reporting tools.

Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.

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