Information Technology Services Specialist

Overview

IT Service Capacity Manager (DV Clearance)

• Location:
  
  Basingstoke - fully on site
• Job Type: Contract - 6 months - likely extension
• Rate: £600pd inside IR35
• Mandatory: DV Clearance active

We are seeking a DV Cleared IT Service Capacity Manager with a proactive and creative attitude to deliver outstanding results. This role is ideal for someone who can take ownership of tasks, anticipate potential issues, and drive service improvements. If you have significant experience in IT support environments, particularly in Capacity Management and system management of secure IT solutions, we want you to join our Contact Centre Support Team and help transform our world for the better.

• Oversee end-to-end delivery of Capacity Management services across infrastructure and support functions, ensuring close collaboration with the customer.
• Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
• Develop and maintain capacity plans, forecasts, and models for VMware environments.
• Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
• Identify capacity risks, constraints, and performance bottlenecks before they impact services.
• Drive service improvement initiatives based on capacity data, customer feedback, and technology developments.
• Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.

• Strong experience in managing Capacity in IT service environments.
• Profound understanding of IT service management frameworks; ITIL v3 or v4 certification is preferred.
• Experience with VMware infrastructure Capacity Management.
• Excellent communication, stakeholder management, and conflict resolution skills.
• Strong analytical and problem-solving capabilities.
• Experience managing cross-functional teams in a complex technical environment.
• This role requires DV clearance and applicants must be a ‘Single UK National’.